Privacy Policy

Last Updated: May 21, 2026

Welcome to Zymak BD, your trusted destination for online shopping in Bangladesh. At Zymak BD (accessible from www.zymak.com.bd), the privacy and security of our visitors and customers are of our utmost priority. This Privacy Policy document outlines the types of personal information that is received, collected, and how it is used when you use our website or visit our physical store in Dhanmondi, Dhaka.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at 01777-163785.

1. Information We Collect

To provide you with a seamless and secure experience while shopping for our wide range of products—including high-tech security solutions, lockers, smart door locks, RC Toys, projectors, and everyday smart gadgets—we collect the following types of information::

• Personal Identification Information: When you register for a “My Account,” subscribe to our newsletter for your 250TK voucher, or place an order, we may collect your name, billing address, shipping address, email address, and phone number.

• Payment Information: For processing your orders, we collect necessary transaction details. This includes Cash on Delivery (COD) information and mobile banking transaction IDs (such as bKash) used for advance courier charges. Note: We do not store direct credit/debit card numbers on our servers.

• Log Files and Analytics: Like many other e-commerce websites in Bangladesh, Zymak BD uses log files and tracking tools (like Google Analytics). The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and the number of clicks. This data is not linked to any information that is personally identifiable.

2. How We Use Your Information

Zymak BD uses the collected information for various purposes to improve your online shopping experience:

• To Process and Fulfill Orders: We use your shipping address and contact number to deliver products safely across Bangladesh, whether inside Dhaka or via courier services nationwide.

• To Improve Customer Service: Your information helps us effectively respond to your customer service requests, warranty claims, and support needs.

• To Personalize User Experience: We use aggregated data to understand how our users as a group use the services and resources provided on www.zymak.com.bd.

• To Send Periodic Emails & SMS: The email address and phone number you provide for order processing may be used to send you information and updates pertaining to your order, as well as occasional company news, updates, related product information, or promotional offers.

3. Web Browser Cookies & Tracking

Zymak BD uses “cookies” to enhance the user experience. Cookies are small data files stored on your device that help our website remember your cart items (e.g., when you add a smart TV box or projector to your cart), save your preferences for future visits, and compile aggregate data about site traffic and site interaction.

• WooCommerce Cookies: We use standard functional cookies necessary for our shopping cart and checkout processes to function correctly.

• Third-Party Cookies: We may use trusted third-party services, such as Google and Meta (Facebook), that track this information on our behalf for marketing and analytical purposes.

You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, if you do so, note that some parts of the Zymak BD website may not function properly.

4. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

5. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to others. We may share your data only with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

• Delivery Partners: We share your name, address, and phone number with our trusted courier and delivery partners (e.g., local delivery men in Dhaka, nationwide courier services) strictly for the purpose of delivering your order.

6. Your Rights

As a customer of Zymak BD, you have the right to:

• Access, update, or delete the personal information we have on you by logging into your “My Account” dashboard.

• Opt-out of future marketing communications at any time by clicking the “unsubscribe” link at the bottom of our emails or contacting our support team.

7. Changes to This Privacy Policy

Zymak BD has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

8. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Zymak BD

Website: www.zymak.com.bd

Address: Shop No: 126, Ground Floor, Concord Arcadia Shopping Mall, Science Lab, Dhanmondi, Dhaka, Bangladesh – BD 1209 Phone: 01777-163785

By using our site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site.