Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

If you are inside Dhaka, then we can offer you home delivery and the product will be shipped by Redx Courier Service. But if you are outside Dhaka, then you have to collect the product from your nearest S.A Paribahan Parcel & Courier Service office.

How Long Will it Take To Get My Package?

All orders inside Dhaka city are delivered within 48 hours and all orders outside Dhaka city are delivered within 72 hours.

How Do I Track My Order?

To make your shopping experience more better, we have integrated Online Tracking System for your orders. Go to the “Track Your Order” page and check the tracking status of your order.

Do I Need A Account To Place Order?

It is not mandatory to have an account for ordering products but we recommend you to create an account and become a part of our family. Account holders have access to essential tools and notifications. So why not open an account today?

FAQ Second Version

Is there any return or exchange option?

Usually there is no return option. You can only return the product if wrong item has been delivered to you or if the item is faulty. We do provide an exchange offer for some of our products like projectors and android tv boxes. You can exchange these items within 3 days prior to the date of purchase. Terms and conditions apply.

Where is your shop located?

Our Shop Address:

Zymak, Shop No: 126, Ground Floor, Concord Arcadia Shopping Mall, Science Lab, Dhanmondi, Dhaka, Bangladesh.
[ Science Lab এর মোড়ে, Lab Aid Hospital এর পাশে ]

Click to see google map >>

How do i get warranty service?

For warranty service, you have to bring the product to our shop or you should send it to our shop address by any courier service. In case of warranty service, it is mandatory that you should write/print you name, address and contact number on the package. This helps us to know which product was sent by which customer. For warranty terms and conditions please refer to out Terms And Conditions Page.

How Do I Place an Order?

If you want to place an order, at first you should add the products to your cart, then go to the cart page, select your location, fill in the required details and click on “place order”. You will receive an order confirmation notification immediately.

How Should I Contact if I Have Any Queries?

If you have any queries, then you can contact us at :

+8801777163785 ( 11a.m to 9p.m )

Saturday to Thursday

What forms of payment do you accept?

We accept Cash, Bkash and any bank credit/debit cards from our shop.

We also accept cheque, but only for our corporate clients.